Chatfuel incident

Meta issue: Private reply messages are affected on Instagram

Notice Resolved View vendor source →

Chatfuel experienced a notice incident on March 14, 2024 affecting Facebook APIs, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2024, 02:54 PM UTC
Resolved
Mar 14, 2024, 08:36 PM UTC
Duration
5h 42m
Detected by Pingoru
Mar 14, 2024, 02:54 PM UTC

Affected components

Facebook APIs

Update timeline

  1. investigating Mar 14, 2024, 02:54 PM UTC

    The issue affects Instagram Comment reply, private messages may not reach the customers. You may see Unknown user in the Live chat.

  2. monitoring Mar 14, 2024, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 14, 2024, 08:36 PM UTC

    This incident has been resolved.