Chatfuel experienced a major incident on April 3, 2024 affecting Facebook APIs, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2024, 06:35 PM UTC
We are currently receiving several reports that WhatsApp bots are down, and we can confirm that Meta API is not sending us data. It seems to be a widespread issue with WhatsApp users, not only bots. You can also check regular users reports here: https://downdetector.sg/status/whatsapp/ We are waiting for Meta to address and resolve the issue.
- identified Apr 03, 2024, 07:27 PM UTC
Meta team addressed the issue and they're currently working on a resolution, you can check it directly here: https://metastatus.com/whatsapp-business-api We will update it here once it's resolved.
- monitoring Apr 03, 2024, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 03, 2024, 09:14 PM UTC
This incident has been resolved.