Chatfuel incident

Instagram bots may not receive or reply to messages

Minor Resolved View vendor source →

Chatfuel experienced a minor incident on July 11, 2024 affecting Bot Engine, lasting 15h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 05:06 PM UTC
Resolved
Jul 12, 2024, 08:08 AM UTC
Duration
15h 2m
Detected by Pingoru
Jul 11, 2024, 05:06 PM UTC

Affected components

Bot Engine

Update timeline

  1. investigating Jul 11, 2024, 05:06 PM UTC

    We are currently investigating an issue where Instagram bots are not working across the platform. We will update here as soon as possible on this.

  2. identified Jul 11, 2024, 07:44 PM UTC

    We are still waiting on Meta to provide updates regarding this issue. For now, it seems to be affecting a portion of Instagram Direct messages. If you are affected, you can subscribe to updates here and wait for a resolution from Meta. We will keep you informed.

  3. resolved Jul 12, 2024, 08:08 AM UTC

    This incident has been resolved.