Chatfuel incident

Dashboard partial outage and bots may be slow to respond

Major Resolved View vendor source →

Chatfuel experienced a major incident on July 19, 2024 affecting Bot Engine and Dashboard, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 04:04 PM UTC
Resolved
Jul 19, 2024, 06:36 PM UTC
Duration
2h 32m
Detected by Pingoru
Jul 19, 2024, 04:04 PM UTC

Affected components

Bot EngineDashboard

Update timeline

  1. investigating Jul 19, 2024, 04:04 PM UTC

    Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

  2. investigating Jul 19, 2024, 04:15 PM UTC

    We are aware of an issue where the Dashboard may not work for some users. Bots may also be slow to respond in the meantime. We are already investigating it further.

  3. resolved Jul 19, 2024, 06:36 PM UTC

    This incident has been closed, however we still have issues, which you can follow here: https://status.chatfuel.com/incidents/gdy4bbm09tn0