Chatfuel experienced a major incident on July 21, 2024 affecting Bot Engine, lasting 6h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Bot Engine
Update timeline
- investigating Jul 21, 2024, 02:36 AM UTC
Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.
- monitoring Jul 21, 2024, 09:03 AM UTC
We have implemented a fix and are monitoring the situation. All services, except for Re-Engages, are operating as usual. Re-Engages will be launched soon.
- resolved Jul 21, 2024, 09:11 AM UTC
This incident has been resolved.