Chatfuel incident

Bot engine outage, bots can't send messages

Critical Resolved View vendor source →

Chatfuel experienced a critical incident on October 25, 2024 affecting Bot Engine and Re-engage and 1 more component, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 04:22 PM UTC
Resolved
Oct 28, 2024, 11:35 AM UTC
Duration
2d 19h
Detected by Pingoru
Oct 25, 2024, 04:22 PM UTC

Affected components

Bot EngineRe-engageDashboard

Update timeline

  1. investigating Oct 25, 2024, 04:22 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 25, 2024, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 25, 2024, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 28, 2024, 11:35 AM UTC

    This incident has been resolved.