Chatfuel experienced a major incident on March 26, 2025 affecting Panel, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Panel
Update timeline
- investigating Mar 26, 2025, 05:26 PM UTC
We are currently investigating an issue where our Panel (https://panel.chatfuel.com - not to be confused with Dashboard) is down.
- monitoring Mar 26, 2025, 08:59 PM UTC
A fix has been implemented. For now, the Live Chat notifications are disabled due to performance issues, but we are working on resolving this issue as soon as possible.
- monitoring Mar 26, 2025, 09:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 26, 2025, 10:06 PM UTC
This incident has been resolved. Live Chat notifications should be fixed by the end of this week. Contact support if you still have any issues.