Chatfuel incident

Facebook bots: Users might not appear on People Tab

Minor Resolved View vendor source →

Chatfuel experienced a minor incident on March 28, 2025 affecting Dashboard, lasting 10d. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2025, 12:11 PM UTC
Resolved
Apr 07, 2025, 12:17 PM UTC
Duration
10d
Detected by Pingoru
Mar 28, 2025, 12:11 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Mar 28, 2025, 12:11 PM UTC

    Due to a recent Meta change on their API, some users may not appear correctly in your bot's People Tab. Our team is aware of this issue and we are already working on a fix. We will resolve the issue after running some internal tests to ensure everything is working correctly.

  2. identified Apr 01, 2025, 02:02 PM UTC

    We have prepared a fix for this issue and it will be released by the end of the week, after all internal tests are complete. For now, some users might not be searchable through Live Chat or People Tab.

  3. resolved Apr 07, 2025, 12:17 PM UTC

    This incident has been resolved.