ChatDaddy experienced a major incident on March 23, 2024 affecting Instant Messaging Service, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Instant Messaging Service
Update timeline
- identified Mar 23, 2024, 01:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 23, 2024, 01:40 PM UTC
This incident has been resolved.
- postmortem Dec 01, 2024, 02:38 PM UTC
A breaking spec change in one of the services was overlooked causing this issue. We’ve added a fix to prevent such a change from causing the service to fail in the future & handle the failure more gracefully.