ChatDaddy incident

Partial Outage on Messages Service

Major Resolved View vendor source →

ChatDaddy experienced a major incident on July 11, 2024 affecting Instant Messaging Service, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 04:41 AM UTC
Resolved
Jul 11, 2024, 05:09 AM UTC
Duration
27m
Detected by Pingoru
Jul 11, 2024, 04:41 AM UTC

Affected components

Instant Messaging Service

Update timeline

  1. monitoring Jul 11, 2024, 04:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Jul 11, 2024, 05:09 AM UTC

    This incident has been resolved.

  3. postmortem Dec 01, 2024, 02:26 PM UTC

    Failure of a an in-process task caused the entire service to go down. The oversight in this design has been identified & rectified. No messages or data was lost.