ChatDaddy experienced a major incident on October 31, 2024 affecting Instant Messaging Service and Keyword Reply Service and 1 more component, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Instant Messaging ServiceKeyword Reply ServiceFlow service
Update timeline
- investigating Oct 31, 2024, 11:59 AM UTC
We are currently investigating this issue.
- monitoring Oct 31, 2024, 01:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2024, 04:10 PM UTC
This incident has been resolved.
- postmortem Dec 01, 2024, 01:53 PM UTC
We’ve not been able to identify the exact issue that caused this problem, it seems to be an issue with the queuing system we have in place. We have some suspected sources that we will continue to investigate. However, an internal alarm has also been setup to catch this issue early & resolve it quickly to reduce disruption.