ChatDaddy incident

Issues in Receiving Messages for Some WhatsApp Channels

Minor Resolved View vendor source →

ChatDaddy experienced a minor incident on March 21, 2025 affecting Instant Messaging Service, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2025, 01:35 PM UTC
Resolved
Mar 21, 2025, 02:10 PM UTC
Duration
35m
Detected by Pingoru
Mar 21, 2025, 01:35 PM UTC

Affected components

Instant Messaging Service

Update timeline

  1. investigating Mar 21, 2025, 01:35 PM UTC

    Some channels have problems receiving messages. We've found the cause, and are actively resolving it

  2. monitoring Mar 21, 2025, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 21, 2025, 02:10 PM UTC

    This incident has been resolved.

  4. postmortem Mar 21, 2025, 02:10 PM UTC

    We found the issue to be in an internal update relating to Meta AI chats. The issue has been resolved & an alarm put in place to catch similar issues quicker.