Charity Learning Consortium | incident

Flex Network Sites Experiencing Login Code 4

Minor Resolved View vendor source →

Charity Learning Consortium | experienced a minor incident on February 22, 2016, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2016, 11:10 AM UTC
Resolved
Feb 22, 2016, 12:01 PM UTC
Duration
50m
Detected by Pingoru
Feb 22, 2016, 11:10 AM UTC

Update timeline

  1. identified Feb 22, 2016, 11:10 AM UTC

    We have identified this issue and will provide updates as soon as possible.

  2. monitoring Feb 22, 2016, 11:11 AM UTC

    Our server team have resolved the issue and are currently monitoring the situation.

  3. resolved Feb 22, 2016, 12:01 PM UTC

    Over the weekend a server was scheduled to be migrated, this would provide a future-proof solution to part of our infrastructure. Unfortunately on Monday morning we found a small number of members had issues accessing their accounts. We have reverted all members to the previous server and will work on a new solution and review the issues. We apologize for any inconvenience.