Charity Learning Consortium | incident

Web Servers Reporting Error 500

Major Resolved View vendor source →

Charity Learning Consortium | experienced a major incident on April 4, 2017, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2017, 11:07 AM UTC
Resolved
Apr 05, 2017, 12:41 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 04, 2017, 11:07 AM UTC

Update timeline

  1. identified Apr 04, 2017, 11:07 AM UTC

    Due to extremely high usage the static server resources are at full usage. We are opening the ability for the system to create more resources and will be waiting for the system to stabilize. Once this has been achieved we will investigate and review our base setup to prevent this happening in the future.

  2. monitoring Apr 04, 2017, 11:17 AM UTC

    Site access has been restored. If you still experience issues please try another browser or clear your caches. We will be monitoring the server usage throughout the day to identify the range of usage moving forward.

  3. resolved Apr 05, 2017, 12:41 PM UTC

    This incident has been resolved.