Charity Learning Consortium | incident

Data Servers Unresponsive

Minor Resolved View vendor source →

Charity Learning Consortium | experienced a minor incident on June 14, 2017, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2017, 10:10 AM UTC
Resolved
Jun 14, 2017, 10:20 AM UTC
Duration
9m
Detected by Pingoru
Jun 14, 2017, 10:10 AM UTC

Update timeline

  1. investigating Jun 14, 2017, 10:10 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 14, 2017, 10:11 AM UTC

    One of the data servers became unresponsive, which prevented sites from displaying new connections to users.

  3. resolved Jun 14, 2017, 10:20 AM UTC

    This incident has had the same failure point as the issue on 26th of May. For this to happen twice in a short period of time is highly unexpected and unacceptable. We will be liaising with our service providers to establish exactly what chain of events occurred.