Charity Learning Consortium | incident

Degraded Performance - 504 Gateway Error

Major Resolved View vendor source →

Charity Learning Consortium | experienced a major incident on April 1, 2020 affecting Learning Platforms, lasting 10h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2020, 09:32 AM UTC
Resolved
Apr 01, 2020, 08:15 PM UTC
Duration
10h 43m
Detected by Pingoru
Apr 01, 2020, 09:32 AM UTC

Affected components

Learning Platforms

Update timeline

  1. investigating Apr 01, 2020, 05:13 PM UTC

    We are investigating reports that some web application requests are receiving "504 Gateway Error" messages

  2. identified Apr 01, 2020, 05:13 PM UTC

    An issue with Caching is resulting in slow responses to a request which is affecting the Web Platforms and is causing some users to receive a “504 Gateway Error” response. We are deploying a fix for this.

  3. monitoring Apr 01, 2020, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2020, 08:15 PM UTC

    This incident has been resolved.