Charity Learning Consortium | incident

Some users unable to authenticate.

Major Resolved View vendor source →

Charity Learning Consortium | experienced a major incident on July 23, 2021 affecting Learning Platforms, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2021, 07:15 AM UTC
Resolved
Jul 23, 2021, 08:37 AM UTC
Duration
1h 21m
Detected by Pingoru
Jul 23, 2021, 07:15 AM UTC

Affected components

Learning Platforms

Update timeline

  1. identified Jul 23, 2021, 08:13 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 23, 2021, 08:22 AM UTC

    Some authentication types have been unable to login on some servers this morning. This has been resolved and we are inspecting other instances to ensure this is an isolated incident.

  3. resolved Jul 23, 2021, 08:37 AM UTC

    This issue has been resolved. The instance with an issue has been removed and will be investigated in detail.