Charity Learning Consortium | incident

Helpdesk Web Support Portal Unavailable.

Charity Learning Consortium | experienced a critical incident on February 28, 2023 affecting Helpdesk, lasting 23h 36m. The incident has been resolved; the full update timeline is below.

Started: Feb 28, 2023, 11:07 AM UTC
Resolved: Mar 01, 2023, 10:44 AM UTC
Duration: 23h 36m
Detected by Pingoru: Feb 28, 2023, 11:07 AM UTC

Affected components

Helpdesk

Update timeline

investigating Feb 28, 2023, 11:07 AM UTC

Freshdesk the provider of our support portal is having issues, resulting in us temporarily being unable to access tickets or raise new enquires. The team still have access to the telephones but there may be a delay in any written responses.
resolved Mar 01, 2023, 10:44 AM UTC

This incident has been resolved.