ChargeOver incident

Partial outage due to internal routing failure

Notice Resolved View vendor source →

ChargeOver experienced a notice incident on April 3, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2020, 04:25 PM UTC
Resolved
Apr 03, 2020, 02:00 AM UTC
Duration
—
Detected by Pingoru
Apr 03, 2020, 04:25 PM UTC

Update timeline

  1. resolved Apr 03, 2020, 04:25 PM UTC

    Some ChargeOver accounts were unavailable for less than 2 minutes due to an internal routing issue. The routing issue was related to an infrastructure-related upgrade deployment. Engineering identified the issue immediately after the deploy, and the issue was resolved in under 2 minutes. Engineering has taken steps to ensure that this class of errors can no longer occur on future routing-system upgrades.