ChargeOver experienced a minor incident on August 1, 2022 affecting Main Application and Search and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Main ApplicationSearchEmail SendingPayment Processing
Update timeline
- identified Aug 01, 2022, 07:00 PM UTC
ChargeOver is experiencing a delay in processing which has affected our automated payments/emails and in-app searching. We have identified the problem and are working to resolve the matter. Thank you for your patience.
- monitoring Aug 01, 2022, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 02, 2022, 12:10 AM UTC
At this time all scheduled payments have been processed, emails sent, and the platform is operating normally. We are investigating root cause. If you continue to experience any issues, please contact our support team via email at [email protected]