ChargeOver incident

Some users are unable to log in from https://app.chargeover.com

Minor Resolved View vendor source →

ChargeOver experienced a minor incident on May 9, 2023 affecting Main Application, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2023, 03:22 PM UTC
Resolved
May 09, 2023, 04:45 PM UTC
Duration
1h 23m
Detected by Pingoru
May 09, 2023, 03:22 PM UTC

Affected components

Main Application

Update timeline

  1. investigating May 09, 2023, 03:22 PM UTC

    Some users are unable to log in at https://app.chargeover.com/ If you are having trouble, you can log in at your account-specific URL immediately instead. For example, log in at https://(your-company-name-here).chargeover.com/admin/ We are investigating, and will provide further updates soon.

  2. identified May 09, 2023, 04:26 PM UTC

    We have identified the login issue, and are working on a fix. You can continue to log in at https://(your-company-name).chargeover.com/admin/ while we work towards a fix. This issue does NOT affect any scheduled processes. Invoices were created, and payments were run as scheduled, without problem.

  3. resolved May 09, 2023, 04:45 PM UTC

    The login issue has been resolved.