ChargeOver incident
Delayed processing of search / sync to 3rd-party platforms / email sending
ChargeOver experienced a minor incident on December 4, 2023 affecting Search and Email Sending and 1 more component, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2023, 05:05 PM UTC
ChargeOver is experiencing delays when syncing data to 3rd-party platforms (Salesforce, QuickBooks, Xero, etc.) and some delays with search and email sending. We are investigating the delays.
- identified Dec 04, 2023, 05:23 PM UTC
We have identified the cause of the degraded performance, and are working towards a resolution. Search and email sending is performing normally now. Sync to 3rd-party integrations is catching up, but still delayed.
- monitoring Dec 04, 2023, 08:14 PM UTC
3rd-party integrations sync is continuing to catch up, and now impacting only a small percentage of users. We are continuing to monitor the sync.
- monitoring Dec 04, 2023, 09:47 PM UTC
We are continuing to monitor to ensure that all 3rd-party integration syncs catch up.
- resolved Dec 05, 2023, 12:58 AM UTC
This issue has been resolved. A postmortem will follow.