ChargeOver incident

Delayed syncs to QuickBooks Online, Xero, Salesforce

Minor Resolved View vendor source →

ChargeOver experienced a minor incident on January 8, 2025 affecting Integrations, lasting 11h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 12:52 PM UTC
Resolved
Jan 09, 2025, 12:27 AM UTC
Duration
11h 34m
Detected by Pingoru
Jan 08, 2025, 12:52 PM UTC

Affected components

Integrations

Update timeline

  1. identified Jan 08, 2025, 12:52 PM UTC

    We have identified an issue causing delayed syncs of data to QuickBooks Online, Xero, and Salesforce for a small subset of accounts. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required. We are working on a resolution.

  2. monitoring Jan 08, 2025, 03:24 PM UTC

    Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, but there is a significant number of items to sync before everything has fully caught up. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required. We are continuing to monitor the situation.

  3. monitoring Jan 08, 2025, 08:24 PM UTC

    Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, and are almost fully caught up. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by a few more hours. Manual syncing of data will not be required. We anticipate syncing being fully caught up within the next ~8 hours.

  4. resolved Jan 09, 2025, 12:27 AM UTC

    This issue has been resolved. All data syncs to Xero, QuickBooks Online, and Salesforce have caught up and fully synced.