ChargeOver incident

Some emails are stuck in a SENDING... state

Minor Resolved View vendor source →

ChargeOver experienced a minor incident on March 11, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2025, 12:00 AM UTC
Resolved
Mar 11, 2025, 12:00 AM UTC
Duration
—
Detected by Pingoru
Mar 11, 2025, 12:00 AM UTC

Update timeline

  1. resolved Mar 27, 2025, 12:30 PM UTC

    We have identified an issue where some emails sent the evening of March 10 / the morning of March 11 appear to be stuck in a SENDING state, instead of being delivered. We have identified and resolved an issue where an internal network attached storage device became disconnected, causing some emails to get stuck in a SENDING... state, instead of actually being delivered. We are still investigating root cause further.