Character AI incident

Investigating an issue

Major Resolved View vendor source →

Character AI experienced a major incident on May 20, 2026 affecting Character.AI, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 10:22 PM UTC
Resolved
May 20, 2026, 10:51 PM UTC
Duration
29m
Detected by Pingoru
May 20, 2026, 10:22 PM UTC

Affected components

Character.AI

Update timeline

  1. investigating May 20, 2026, 10:22 PM UTC

    We are currently investigating this issue.

  2. resolved May 20, 2026, 10:51 PM UTC

    This incident has been resolved.