Character AI incident

Investigating an issue

Major Resolved View vendor source →

Character AI experienced a major incident on April 20, 2026 affecting Character.AI, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 10:41 AM UTC
Resolved
Apr 20, 2026, 11:05 AM UTC
Duration
23m
Detected by Pingoru
Apr 20, 2026, 10:41 AM UTC

Affected components

Character.AI

Update timeline

  1. investigating Apr 20, 2026, 10:41 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 20, 2026, 11:05 AM UTC

    This incident has been resolved.