Character AI incident

Investigating an issue

Major Resolved View vendor source →

Character AI experienced a major incident on April 5, 2026 affecting Character.AI, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2026, 05:50 PM UTC
Resolved
Apr 05, 2026, 10:00 PM UTC
Duration
4h 9m
Detected by Pingoru
Apr 05, 2026, 05:50 PM UTC

Affected components

Character.AI

Update timeline

  1. investigating Apr 05, 2026, 05:50 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 05, 2026, 09:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 05, 2026, 10:00 PM UTC

    This incident has been resolved.