ChannelCRM incident

Backend Servers, frontend01.onchannelcrm.app, and 2 other services are down

Major Resolved View vendor source →

ChannelCRM experienced a major incident on October 18, 2026 affecting Frontend servers (frontend01.onchannelcrm.app) and Frontend servers (frontend02.onchannelcrm.app) and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2026, 01:07 PM UTC
Resolved
Oct 18, 2026, 05:48 PM UTC
Duration
4h 40m
Detected by Pingoru
Oct 18, 2026, 01:07 PM UTC

Affected components

Frontend servers (frontend01.onchannelcrm.app)Frontend servers (frontend02.onchannelcrm.app)Backend Services (Backend Servers)

Update timeline

  1. investigating Oct 18, 2026, 01:07 PM UTC

    Backend Servers went down.

  2. resolved Oct 18, 2026, 05:48 PM UTC

    frontend01.onchannelcrm.app recovered.