Chameleon.io incident

Issues with opening builder from app.chameleon.io

Notice Resolved View vendor source →

Chameleon.io experienced a notice incident on May 13, 2022, lasting 13h 10m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2022, 02:37 PM UTC
Resolved
May 14, 2022, 03:47 AM UTC
Duration
13h 10m
Detected by Pingoru
May 13, 2022, 02:37 PM UTC

Update timeline

  1. identified May 13, 2022, 02:37 PM UTC

    We're able to reproduce an issue that prevents some users from opening the Builder directly from the Chameleon dashboard on (app.chameleon.io) -- in the meantime please navigate to your web application and open the Builder from the chrome extension.

  2. identified May 13, 2022, 04:34 PM UTC

    As an update to this incident, some people have reported their CSV export links were not working, the fix is to login and click the link from your inbox again.

  3. identified May 13, 2022, 09:46 PM UTC

    The most recent update here is that you can now open the Builder from the Chameleon dashboard https://app.chameleon.io/ and Clicking "Create Tour" in the upper right. As the newly submitted Chrome extension is approved and is auto-updated you will also be able to open the Builder from the Chrome extension. Thanks for bearing with us today

  4. monitoring May 13, 2022, 09:49 PM UTC

    We will continue to leave this open until we're confident you can open the Builder in all of the ways we expect you to

  5. resolved May 14, 2022, 03:47 AM UTC

    With the update to the Chrome extension to version 3.1.9 you should now be able to open the Chameleon Builder from the extension directly in your app again.