Chameleon experienced a minor incident on January 31, 2025 affecting Heroku, lasting 10h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2025, 02:28 PM UTC
Intermittent slowness and timeouts resulting in occasional Application errors
- monitoring Jan 31, 2025, 06:34 PM UTC
This incident is still ongoing, we will have more updates within the hour. The main impact is that requests that typically take 30-50ms are varying from 30ms to 3s, with some timing out and never completing, this is causing some Chameleon experiences to not start when they otherwise would
- monitoring Jan 31, 2025, 10:01 PM UTC
We're still actively monitoring this incident and will report any new information we have
- monitoring Jan 31, 2025, 10:41 PM UTC
This incident is has now been partially resolved, some data ingestion delay will be processed over the next few hours as more capacity is brought online to assist in working through a backlog of events and updates from integrations
- resolved Feb 01, 2025, 01:13 AM UTC
This incident is over but will remain open while the final data is processed
- postmortem Feb 11, 2025, 08:30 PM UTC
Available [here](https://status.chameleon.io/incidents/04c5y9b9d4xd)