Certify experienced a major incident on December 28, 2022 affecting Application Login, lasting 6d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Application Login
Update timeline
- investigating Dec 28, 2022, 10:31 AM UTC
Customers using T-Mobile as their mobile phone provider may not be receiving automated text messages from Certify. This includes text messages containing security codes when attempting to reset passwords or answer multi-factor authentication challenges. We are working with our SMS provider, Twilio, to resolve this issue. In the interim, T-Mobile customers are advised to request security codes via email while this matter is corrected.
- investigating Dec 28, 2022, 03:46 PM UTC
We are continuing to investigate this issue.
- investigating Jan 03, 2023, 03:31 PM UTC
We are continuing to investigate this issue.
- resolved Jan 03, 2023, 03:35 PM UTC
This incident has been resolved.