Certify incident

Report Receipts

Major Resolved View vendor source →

Certify experienced a major incident on September 10, 2021 affecting Mobile Application and Emailing Receipts, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2021, 03:02 PM UTC
Resolved
Sep 10, 2021, 06:12 PM UTC
Duration
3h 9m
Detected by Pingoru
Sep 10, 2021, 03:02 PM UTC

Affected components

Mobile ApplicationEmailing Receipts

Update timeline

  1. investigating Sep 10, 2021, 03:02 PM UTC

    We are currently investigating the issue some users are experiencing with receipts not syncing when emailing or uploading in the application.

  2. resolved Sep 10, 2021, 06:12 PM UTC

    This issue was resolved prior to 12pm eastern time.