Certify experienced a major incident on January 3, 2023 affecting Outbound SMS Text Message Delivery, lasting 43d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2023, 03:44 PM UTC
Customers using T-Mobile as their mobile phone provider may not be receiving automated text messages from Certify. This includes text messages containing security codes when attempting to reset passwords or answer multi-factor authentication challenges. We are working with our SMS provider, Twilio, to resolve this issue. In the interim, T-Mobile customers are advised to request security codes via email while this matter is corrected.
- investigating Jan 03, 2023, 03:53 PM UTC
We are continuing to investigate this issue.
- identified Jan 27, 2023, 05:39 PM UTC
We have previously identified the issue and are working with our SMS provider toward resolution.
- identified Feb 15, 2023, 05:42 PM UTC
This issue has been resolved.
- resolved Feb 15, 2023, 05:42 PM UTC
This incident has been resolved.