Certify experienced a minor incident on November 19, 2024 affecting Expense Report Create and Submit, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Expense Report Create and Submit
Update timeline
- investigating Nov 19, 2024, 03:47 PM UTC
End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected
- identified Nov 19, 2024, 03:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 19, 2024, 05:14 PM UTC
Our FX provider has restored our service and expense conversions are functioning as expected.