Certify incident

Users Unable to Login

Critical Resolved View vendor source →

Certify experienced a critical incident on February 21, 2025 affecting Single Sign-On and Application Login, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2025, 12:20 PM UTC
Resolved
Feb 21, 2025, 01:36 PM UTC
Duration
1h 15m
Detected by Pingoru
Feb 21, 2025, 12:20 PM UTC

Affected components

Single Sign-OnApplication Login

Update timeline

  1. investigating Feb 21, 2025, 12:20 PM UTC

    We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

  2. monitoring Feb 21, 2025, 01:00 PM UTC

    The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

  3. resolved Feb 21, 2025, 01:36 PM UTC

    This incident has been resolved. All users can access the application without issue.