Certify experienced a minor incident on March 11, 2025 affecting Emailing Receipts, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Emailing Receipts
Update timeline
- investigating Mar 11, 2025, 04:39 PM UTC
We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.
- monitoring Mar 11, 2025, 05:23 PM UTC
The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely
- monitoring Mar 11, 2025, 08:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 11, 2025, 08:20 PM UTC
This issue has been resolved and all emailed receipt functionality has resumed normal processing.