Certify experienced a minor incident on April 15, 2025 affecting Emailing Receipts, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2025, 03:22 PM UTC
We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.
- monitoring Apr 15, 2025, 03:49 PM UTC
We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.
- resolved Apr 15, 2025, 03:57 PM UTC
All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.