Certify incident

Error When Attempting to Manually Download Export Files

Minor Resolved View vendor source →

Certify experienced a minor incident on April 24, 2025 affecting Emburse Professional Reporting Suite, lasting 22h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 01:59 PM UTC
Resolved
Apr 25, 2025, 12:48 PM UTC
Duration
22h 48m
Detected by Pingoru
Apr 24, 2025, 01:59 PM UTC

Affected components

Emburse Professional Reporting Suite

Update timeline

  1. identified Apr 24, 2025, 01:59 PM UTC

    We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

  2. resolved Apr 25, 2025, 12:48 PM UTC

    This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.