Certain incident

Service Degradation Across All Pods Affecting Certain's UI

Critical Resolved View vendor source →

Certain experienced a critical incident on April 15, 2023 affecting API Access and API Access and 1 more component, lasting 23h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2023, 04:36 PM UTC
Resolved
Apr 16, 2023, 03:47 PM UTC
Duration
23h 11m
Detected by Pingoru
Apr 15, 2023, 04:36 PM UTC

Affected components

API AccessAPI AccessAPI AccessAPI AccessUI AccessUI AccessUI AccessUI Access

Update timeline

  1. investigating Apr 15, 2023, 04:36 PM UTC

    Description: Performance degradation affecting the UI for customers on all Pods Status: We're currently investigating and working to quickly resolve the degradation. We appreciate your patience as we work to resolve this incident.

  2. investigating Apr 15, 2023, 04:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 15, 2023, 06:05 PM UTC

    Description: Performance degradation affecting the UI for customers on all Pods Status: We're currently working to resolve the performance degradation affecting the UI on all Pods. We appreciate your patience as we work to resolve this incident.

  4. investigating Apr 15, 2023, 07:55 PM UTC

    Description: Performance disruption affecting both the API and UI for customers on all Pods. Status: We're currently investigating and working to quickly resolve the disruption. We appreciate your patience as we work to resolve this incident.

  5. investigating Apr 15, 2023, 10:46 PM UTC

    Description: Performance disruption affecting both the API and UI for customers on all Pods Status: We're currently working to resolve the performance disruption affecting both the API and UI on all Pods. We appreciate your patience as we work to resolve this incident.

  6. investigating Apr 16, 2023, 04:30 AM UTC

    Description: Performance disruption affecting both the API and UI for customers on all Pods Status: We're currently working to resolve the performance disruption affecting both the API and UI on all Pods. We appreciate your patience as we work to resolve this incident.

  7. identified Apr 16, 2023, 07:11 AM UTC

    Description: Performance disruption affecting both the API and UI for customers on all Pods Status: We're currently working to resolve the performance disruption affecting both the API and UI on all Pods. We appreciate your patience as we work to resolve this incident.

  8. monitoring Apr 16, 2023, 08:20 AM UTC

    Description: Performance disruption/degradation affecting both the API and UI for customers on all Pods Status: Functionality has been restored. We are now monitoring to ensure the resolution.

  9. resolved Apr 16, 2023, 03:47 PM UTC

    Description: Performance disruption affecting both the API and UI for customers on all Pods Status: The issue is now resolved. We appreciate your patience during this incident. Time of resolution confirmed is: 12:41am PT 04/16/2023