Certain incident

Performance disruption affecting customers on Pods 2 and 3

Critical Resolved View vendor source →

Certain experienced a critical incident on July 30, 2023 affecting API Access and API Access and 1 more component, lasting 22h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2023, 03:11 AM UTC
Resolved
Jul 31, 2023, 01:41 AM UTC
Duration
22h 29m
Detected by Pingoru
Jul 30, 2023, 03:11 AM UTC

Affected components

API AccessAPI AccessUI AccessUI Access

Update timeline

  1. investigating Jul 30, 2023, 03:11 AM UTC

    We're currently investigating and working to quickly resolve the disruption. We appreciate your patience as we work to resolve this incident.

  2. investigating Jul 30, 2023, 03:59 AM UTC

    We're currently working to resolve the performance disruption affecting the API and UI on Pods 2 and 3. We appreciate your patience as we work to resolve this incident.

  3. monitoring Jul 30, 2023, 04:23 AM UTC

    Functionality has been restored. We are now monitoring to ensure the resolution.

  4. monitoring Jul 30, 2023, 04:25 AM UTC

    Functionality has been restored. We are now monitoring to ensure the resolution.

  5. resolved Jul 31, 2023, 01:41 AM UTC

    Description: Performance disruption affecting both the API and UI for customers on Pods 2 and 3 Status: The issue is now resolved. We appreciate your patience during this incident. Time of resolution confirmed as: 9:20PM PT on Saturday, 7/29.