Certain incident

Performance disruption affecting customers on Pods 2

Major Resolved View vendor source →

Certain experienced a major incident on November 2, 2023 affecting API Access and API Access and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 12:17 AM UTC
Resolved
Nov 02, 2023, 01:40 AM UTC
Duration
1h 23m
Detected by Pingoru
Nov 02, 2023, 12:17 AM UTC

Affected components

API AccessAPI AccessUI AccessUI Access

Update timeline

  1. monitoring Nov 02, 2023, 12:17 AM UTC

    Description: Performance disruption affecting UI and API for customers on Pod 2 Status: Performance Disruption was a identified at 4:07PM PT and service restored at 4:42PM PT. We are now monitoring to ensure resolution

  2. monitoring Nov 02, 2023, 01:39 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 02, 2023, 01:40 AM UTC

    The issue is now resolved. We appreciate your patience during this incident. Time of resolution confirmed as 4:42PM PT