Ceros experienced a major incident on June 16, 2022 affecting File Export, lasting 18h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 16, 2022, 05:59 PM UTC
We are currently experiencing a disruption with our job processing within the Ceros Studio. Operations such as publishing, experience copy, font uploading, etc. are unavailable. The admin, studio and previewer are fully operational otherwise. This does not affect already published experiences in any way. We apologize for any inconvenience this may have caused and we will provide further updates on this issue as they become available.
- monitoring Jun 16, 2022, 06:26 PM UTC
We are happy to report that we have implemented a fix for the job processing issue. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
- monitoring Jun 16, 2022, 07:32 PM UTC
We are happy to report that we have implemented a fix for the job processing issue. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
- resolved Jun 17, 2022, 01:17 PM UTC
The issue causing our job processing disruption has been resolved and everything should be functioning correctly. Should you have any questions about this issue or continue to experience this issue, please email [email protected].