Ceros experienced a minor incident on March 25, 2023 affecting Studio and Standalone Experiences, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2023, 06:40 PM UTC
We are urgently investigating reports of an issue that is causing the custom HTML within experience settings to be truncated. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.
- investigating Mar 25, 2023, 06:48 PM UTC
While we investigate reports of an issue that is causing the custom HTML within experience settings to be truncated, the Ceros Studio will be put into maintenance mode. The Ceros Studio will not be accessible during this time. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.
- identified Mar 25, 2023, 08:08 PM UTC
We have identified the cause of the issue causing the custom HTML within experience settings to be truncated and are working as quickly as possible to implement a fix. We will continue to provide updates here as soon as they become available.
- monitoring Mar 25, 2023, 10:57 PM UTC
We are happy to report that we have implemented a fix for the issue causing custom HTML in experience settings to be truncated. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
- resolved Mar 27, 2023, 12:11 PM UTC
The issue causing the custom HTML within experience settings to be truncated has been resolved and everything should be functioning correctly. All impacted custom HTML has been restored. Should you have any questions about this issue or continue to experience this issue, please email [email protected].