Ceros incident

AWS Disruption of Service Impacting Published Experiences

Major Resolved View vendor source →

Ceros experienced a major incident on June 13, 2023 affecting Standalone Experiences and Embedded Experiences and 1 more component, lasting 17h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:24 PM UTC
Resolved
Jun 14, 2023, 12:49 PM UTC
Duration
17h 24m
Detected by Pingoru
Jun 13, 2023, 07:24 PM UTC

Affected components

Standalone ExperiencesEmbedded ExperiencesVanity Domains

Update timeline

  1. identified Jun 13, 2023, 07:24 PM UTC

    We have identified an Amazon Web Services (AWS) issue that is causing a disruption in service for published URLs. Because of this issue, we have taken Ceros into maintenance mode to prevent new URLs from being created until AWS corrects this issue. We apologize for any inconvenience this may have caused. We will continue to provide updates here as they become available.

  2. monitoring Jun 13, 2023, 08:47 PM UTC

    We are happy to report that AWS has corrected the issue that was causing a disruption of service with published experiences! We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected].

  3. resolved Jun 14, 2023, 12:49 PM UTC

    The AWS issue that caused a disruption of service with published experiences has been resolved.