Ceros experienced a critical incident on January 25, 2024 affecting Studio, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2024, 03:21 PM UTC
We are urgently investigating reports of an issue that is causing Studio to throw errors and crash for some users. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available. Please note that this is not impacting live experiences.
- identified Jan 25, 2024, 03:30 PM UTC
We have identified the cause of the issue causing Studio to throw errors and crash for some users and are working as quickly as possible to implement a fix. We will continue to provide updates here as soon as they become available. In order to address the issue, we have put Ceros Studio into maintenance mode. All live experiences will remain live however, you will not be able to access the Ceros Studio until the issue is resolved. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.
- monitoring Jan 25, 2024, 04:03 PM UTC
We are happy to report that we have implemented a fix for the issue causing Studio to throw errors and crash for some users. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
- resolved Jan 26, 2024, 03:25 PM UTC
The issue causing Studio to throw errors and crash for some users has been resolved. We will continue to monitor the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.