Ceros experienced a minor incident on March 21, 2024 affecting File Export, lasting 27d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2024, 02:52 PM UTC
We are currently investigating reports of an intermittent issue that is preventing some users from exporting Ceros experiences. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available. In the meantime, if you are experiencing an issue exporting your experience, please email [email protected] and we'll be happy to help export your experience.
- resolved Apr 17, 2024, 08:31 PM UTC
The issue preventing some users from exporting Ceros experiences has been resolved. Experiences should now export without issue. Should you have any questions about this issue or continue to experience this issue, please email [email protected].