Ceros experienced a major incident on April 17, 2025 affecting User Access, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
User Access
Update timeline
- investigating Apr 17, 2025, 10:06 AM UTC
We are currently investigating the issue.
- identified Apr 17, 2025, 10:32 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 17, 2025, 10:40 AM UTC
A fix has been implemented, and we're now actively monitoring the situation. We'll provide additional updates as needed.
- resolved Apr 17, 2025, 11:13 AM UTC
This issue has now been resolved, and Ceros Admin functionality has been fully restored. If you continue to experience any unexpected behaviour or have further questions, please don't hesitate to reach out to us at [email protected].