Ceros experienced a major incident on April 18, 2025 affecting File Export, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
File Export
Update timeline
- investigating Apr 18, 2025, 04:18 PM UTC
We are currently investigating this issue.
- identified Apr 18, 2025, 05:06 PM UTC
We have identified the issue impacting PDF Exports and are working to deploy a fix.
- identified Apr 18, 2025, 06:06 PM UTC
We are continuing to work on a fix for the identified issue. Thank you for your continued patience.
- monitoring Apr 18, 2025, 09:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 18, 2025, 11:34 PM UTC
This incident has been resolved. Please report any continued issues to [email protected]