Centrify incident
Platform: Login Failures and Degraded Performance
Centrify experienced a major incident on August 28, 2026 affecting Platform, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2026, 06:02 PM UTC
We are investigating an issue affecting login and access to the Delinea Platform in the US region. Some users may be unable to log in or may experience slow performance when accessing their tenants. In most cases, retrying the login attempt allows users to successfully access their tenant. Our engineering team is actively engaged. We will provide an update as soon as more information is available.
- investigating Aug 28, 2026, 06:27 PM UTC
We are continuing to investigate login and access issues affecting the Delinea Platform in the US region. Affected users may see an "upstream request timeout" error message when attempting to sign in, or may experience slow performance when accessing their tenant. Our engineering team is fully engaged and treating this as a top priority. We will provide an update as soon as more information is available.
- identified Aug 28, 2026, 07:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 28, 2026, 07:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 08:16 PM UTC
This incident has been resolved. Login and access to the Delinea Platform in the US region have returned to normal, and users should no longer encounter errors or degraded performance when signing in. We are continuing our investigation into the underlying cause and will share a root cause analysis once that investigation is complete. We apologize for the disruption this caused.