Centrify incident
Secret Server Cloud: US - Service Portal access issues from Chicago data center
Centrify experienced a minor incident on December 30, 2025 affecting Secret Server Cloud, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 30, 2025, 06:17 PM UTC
We are investigating failures accessing Secret Server Cloud (SSC) Service Portal when connecting through the Chicago, IL data center. Customers in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem. Workaround: If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access SSC Service Portal. We will provide further updates as more information becomes available.
- monitoring Dec 30, 2025, 07:29 PM UTC
A fix has been implemented by our upstream network partner. We are continuing to monitor to ensure that there is no disruption in connectivity to our services.
- resolved Dec 30, 2025, 08:02 PM UTC
This incident has been resolved.
- postmortem Jan 14, 2026, 04:44 PM UTC
Root cause analysis is available [here](https://status.delinea.com/incidents/s1yv495d5w4k)